Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 11/26/2019.
OUR RETURNS POLICY IS REALLY SIMPLE.
When you receive your item, you must check it as soon as possible following receipt and always before use.
YOUR RIGHT TO CHANGE YOUR MIND
We’ve all done it, ordered something and then realised later that it is no longer needed. Our 14 day return period policy starts on the day after you received the item.It’s so simple, please follow the steps set out below (please see the section headed ‘What to do to return your item to us’) All items must be returned unused and in the original packaging as they were in when received by you.Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. please ensure that any security seals or tags are still intact.
WRONG ITEM RECEIVED
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
DAMAGED OR FAULTY ITEMS
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.
ITEM NOT RECEIVED
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 28 days from the day on which you received an email from us confirming that the item had been despatched.
YOUR STATUTORY RIGHTS
Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, contact Consumer Direct firstname.lastname@example.org